Privacy policy
Introduction
Noma Home operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through our website, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy.
Where there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy applies with respect to the collection, processing and disclosure of your personal information.
Our Commitment to Your Privacy
Noma Home is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and use your information only where we have a legitimate reason to do so, and we are transparent about how we handle it.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our Services:
Contact details — your name, email address, phone number, billing address and shipping address.
Financial information — payment card details, transaction history and payment confirmation. Note that full card details are processed securely by our payment providers and are never stored by Noma Home directly.
Order and transaction information — items you view, add to cart or purchase, as well as any returns, exchanges or cancellations.
Account information — if you create an account, your username, password and preferences.
Communications — any messages or enquiries you send to our customer service team.
Device and usage information — information about your browser, device, IP address and how you interact with our website, collected automatically through cookies and similar technologies.
How We Collect Your Information
We collect personal information from the following sources:
Directly from you — when you place an order, contact us, create an account or otherwise interact with our website.
Automatically — through cookies and similar tracking technologies when you visit our website. This includes data collected via Google Analytics and Google Ads to help us understand how our site is used and to show you relevant advertising.
From service providers — including Shopify (our ecommerce platform), payment processors and our shipping and logistics partners.
How We Use Your Information
We use your personal information for the following purposes:
To fulfil your orders — processing payments, arranging delivery, managing returns and keeping you updated on your order status.
To provide customer support — responding to your enquiries and resolving any issues with your order.
To improve our Services — understanding how our website is used so we can make it better for you.
To show you relevant advertising — we use Google Ads to display advertisements to people who have visited our website or who may be interested in our products. This involves the use of cookies to understand browsing behaviour across websites.
For security and fraud prevention — to protect both you and Noma Home from fraudulent or unlawful activity.
To comply with legal obligations — where required by Australian law or in response to valid legal requests.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and to help us understand how visitors use our site.
These include:
- Essential cookies — necessary for the website to function
- Analytics cookies — Google Analytics helps us understand traffic and usage patterns
- Advertising cookies — Google Ads uses cookies to show relevant ads and measure campaign performance
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
With Shopify — our ecommerce platform collects and processes data to provide and improve the Services. You can learn more at Shopify's Consumer Privacy Policy.
With service providers — including payment processors, shipping carriers and analytics providers (such as Google), who process data on our behalf and are bound by confidentiality obligations.
With advertising partners — Google Ads may use data about your interaction with our website to show you relevant advertising across other platforms.
When required by law — if we are required to disclose information to comply with a legal obligation, court order or government request.
In a business transaction — in the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to provide and improve the platform. Information you submit may be shared with Shopify and processed in countries other than Australia. Shopify is responsible for how it processes your data for its own purposes. To learn more, visit the Shopify Privacy Portal.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
Data Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses SSL encryption for all transactions.
However, no method of transmission over the internet is completely secure. We recommend that you take care when sharing personal information online and that you do not share your account credentials with anyone.
How Long We Retain Your Information
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, or as required by Australian law. When information is no longer needed, we take steps to securely delete or de-identify it.
Children's Privacy
Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us at hello@noma-home.com and we will promptly delete it.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your personal information where we are not required to retain it by law
- Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please contact us at hello@noma-home.com. We will respond within a reasonable timeframe and in accordance with our obligations under Australian law.
International Data Transfers
As our Services are hosted by Shopify and we use third-party providers such as Google, your personal information may be stored or processed outside of Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles.
Email Communications
At this time, we do not send marketing emails. If you contact us directly, we will use your email address solely to respond to your enquiry. Should we introduce email marketing in the future, we will update this policy and provide you with a clear opportunity to opt in or out.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at : hello@noma-home.com
We aim to respond to all privacy-related enquiries within 2 business days.